Job Description

Are you an experienced Service Coordinator with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Service Coordinator to work at their company in Faribault, MN.

Position Summary: The Service Coordinator is responsible for managing and coordinating the delivery of services to clients. This role involves liaising with clients, service providers, and internal teams to ensure that all services are delivered on time, within budget, and to the highest standard. The Service Coordinator also handles administrative tasks related to service delivery, including scheduling, documentation, and communication

Primary Responsibilities/Accountabilities:

• Own the customer communication and coordination of service delivery
• Responsible for preparing quotations and managing the service delivery timeline
• Schedule the delivery of services, ensuring that resources are available and tasks are assigned to the appropriate personnel – this may be with internal field technicians or service partners
• Responsible for initiating and advancing installed-base service opportunities with customers, effectively communicating the benefits and scope of our offerings
• Administer the follow-up cadence for aftermarket service opportunities using digital tools
• Manage and update service schedules, ensuring timely and accurate communication with clients and service providers
• Responsible for gathering all pertinent onsite information, including safety requirements, any required training and work scope, to then communicate to the assigned field technician
• Maintain accurate and up-to-date records of client interactions, service plans, and service delivery via client digital tools
• Work closely with internal teams, including sales, operations, and finance, to ensure seamless service delivery

Qualifications:

• Experience in Service Coordination or Customer Support
• 2+ years in a similar role involving scheduling, client communication, and service delivery.
• Strong Organizational and Time-Management Skills
• Ability to manage multiple service schedules and priorities in a fast-paced environment.
• Excellent Communication Skills
• Proficient in both written and verbal communication for interacting with clients, technicians, and internal teams.
• Proficiency with Digital Tools and CRM Systems
• Comfortable using scheduling software, service management platforms, and Microsoft Office Suite.
• Problem-Solving and Critical Thinking
• Ability to resolve scheduling conflicts, anticipate service needs, and adapt to changing circumstances.
• Attention to Detail and Accuracy
• Skilled at maintaining precise records, quotations, and documentation for service delivery.
• Customer-Focused Mindset
• Demonstrated ability to build positive relationships and ensure high levels of client satisfaction

Job Tags

Similar Jobs