Salon Receptionist Job at East Bank Club, Chicago, IL

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  • East Bank Club
  • Chicago, IL

Job Description

Salon Guest Service Representative

We are seeking a friendly and organized Salon Guest Service Representative to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a smooth salon experience. The Guest Service Representative will handle appointments, inquiries, and payments, creating a positive and welcoming atmosphere for our guests.

Pay Rate: $19.00 per hour. This position is considered entry level.

Schedule: Monday: 7:45am-3:00pm Tuesday: 8:45am-4:00pm Wednesday: off Thursday: off Friday: 7:45am-4:00pm Saturday: 8:45am-5:00pm Sunday: 8:45am-4:00pm Additional flexibility required

Key Responsibilities:

  • Greet clients warmly and assist them with scheduling appointments, inquiries, and salon services.
  • Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability.
  • Coordinate and confirm appointments, ensuring the salon schedule is optimized for efficiency.
  • Process payments and maintain accurate records of sales and transactions.
  • Maintain cleanliness and organization at the reception area, retail display, promotional materials, and refreshments.
  • Handle customer feedback and complaints professionally, seeking timely resolution and customer satisfaction.
  • Collaborate with salon staff to ensure a seamless and delightful customer experience.
  • Upsell salon products and services to clients based on their needs and preferences.

Job Tags

Hourly pay,

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