Specialist, Customer Care Job at Zirrus, Yadkinville, NC

TUVOTWx4R1Rtd2NuYkpaT3VRc2NhdkhJVWc9PQ==
  • Zirrus
  • Yadkinville, NC

Job Description

✨Customer CARE Specialist (Bilingual – Spanish Required)

Yadkinville, NC 

Tuesday–Saturday, 9am–6pm

Hybrid: Work from home Friday & Saturday 

Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Zirrus is seeking a Bilingual Customer CARE Specialist who brings empathy, accuracy, and a commitment to excellent service—while embodying our CARE values: Communication, Accountability, Responsiveness, and Empathy.

If you speak fluent Spanish and English, enjoy fast-paced problem-solving, and love making a meaningful impact, this role is for you.

👏Premium Benefits Package

  • Medical Benefits — $0 Deductible & $0 Copay
  • 401(k) with up to 9% Company Contribution
  • Competitive compensation
  • Leadership impact across the organization
  • A culture that values innovation, collaboration, and continuous improvement

What You’ll Do

As a Customer CARE Specialist, you will:

  • Deliver outstanding customer support via phone, chat, and email
  • Assist customers with billing questions, payments, account updates, and service inquiries
  • Use a one‑call resolution mindset to solve problems efficiently
  • Clearly explain invoices, proration, fees, and policies
  • Use bilingual communication skills to assist Spanish‑speaking customers
  • Identify customer retention opportunities and apply effective save strategies
  • Recommend appropriate products and services
  • Document customer interactions in CRM and billing systems with accuracy
  • Review mobile orders in the Mobile Review Queue
  • Track projects and mobile-related activities in Monday.com
  • Support team training and share customer trend insights
  • Contribute to a positive, solutions‑focused team environment

📆Work Schedule

  • Standard Schedule: Tuesday through Saturday, 9:00am–6:00pm
  • Hybrid: Work from home on Friday and Saturday

🪄What You Bring

  • Fluency in Spanish and English (required)
  • Strong written and verbal communication skills
  • Ability to actively listen and de-escalate situations
  • Strong decision-making and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Experience with Microsoft Office and CRM/billing systems

Qualifications

  • At least 6 months of customer service experience
  • High school diploma required
  • Ability to obtain and maintain NC Alarm Systems Licensing Board registration (includes fingerprinting and background check)

Why Join Zirrus?

You’ll be part of a company that values its people and the customers we serve. From community involvement to internal growth opportunities, we believe in building connections that last.

If you love helping others and want to be part of a company that truly CAREs—you’ll love it here.

Ready to Apply?

We’re excited to meet you. Apply today to join the Zirrus CARE team!

Job Tags

Work at office,

Similar Jobs

US Army

INTELLIGENCE ANALYST Job at US Army

 ...REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE*** As an Intelligence Analyst, youll be responsible for providing the Army with crucial...  ...Collecting and analyzing intelligence data from various sources, including classified information Create reports and briefings... 

TechDigital Group

Scrum Master Job at TechDigital Group

Minimum Mandatory Skills:Scrum Alliance CSM CSP certification or PMI's Agile Certified Professional (ACP)Knowledge and experience with Agile techniques -...  ...etc.10+ Years of IT Experience5+ Years of Scrum Master Experience5+ Years of Project Management Experience... 

Shepherd of the Valley Lutheran Retirement Services

Certified Nurses Aide (CNA) Job at Shepherd of the Valley Lutheran Retirement Services

 ...is located at our beautiful Poland location, minutes from State Route 224 and Market Street. If it located down the street from the Sheetz on W. Western Reserve Road and Market Street, across from Eye Care Associates. Certified Nursing Assistant (CNA)... 

Slope

Senior Flight Performance Engineer, Air Vehicles Job at Slope

 ...years.ABOUT THE TEAM The Air Dominance and Strike Aerodynamics Engineering Team is responsible for the advanced aerodynamic design and...  ...own the full development lifecycle , from conceptual design to flight test planning, execution and analysis ensuringhigh-performance... 

Vitaver & Associates, Inc.

Agile Scrum Master (onsite) Job at Vitaver & Associates, Inc.

 ...extensionsWork Setting: Hybrid, Onsite and Telework at the location listed below.RequiredExperience in Scrum and Kanban with the ability to coach teams on Agile principles and implementation. (8 years)Experience facilitating all Scrum ceremonies across multiple...