Job Description
We’re looking for an experienced Mac-centric IT professional who can take ownership of device lifecycle, identity management, and endpoint operations. This role blends hands-on technical work with process improvement, governance, and support across a growing healthcare/clinic environment. You will manage the full stack of Apple hardware, provisioning workflows, JumpCloud identity + MDM policies, and Apple Business Manager enrollments. This is not a passive helpdesk role—this is an internal owner-operator position for someone who thrives on control, structure, and continuously making things better.
Device & Asset Management
Own the full lifecycle of Apple devices (Mac, iPad, iPhone) aline with Chromebooks and PCs from procurement through retirement
Maintain accurate asset inventory, tagging, tracking, and reporting
Enforce configuration standards and security baselines across all endpoints
Manage hardware distribution, collection, RMA, and logistics
Provisioning & Deployment
Create and maintain automated onboarding/offboarding flows using JumpCloud + Apple Business Manager
Build and iterate zero-touch deployment workflows
Manage pre-stage enrollment, MDM profiles, policies, and automated scripting
Identity & Access
Administer JumpCloud users, groups, SSO, MFA, password policies, and directory integrations
Support SaaS provisioning, deprovisioning, and license hygiene
Work with Security to ensure compliance with HIPAA and internal controls
Support & Escalation
Provide Tier 2/3 MacOS support (both remote)
Troubleshoot complex issues across hardware, profiles, networking, and authentication
Maintain documentation, SOPs, and knowledge base articles
Infrastructure & Operations
Partner with networking/security teams on Wi-Fi, NAC, and VPN configurations
Support clinic IT infrastructure (APs, printers, basic audiovisual/support gear as needed)
Assist with vendor coordination for repairs, warranty claims, and outside services
What You Bring
3+ years of heavy MacOS fleet management experience in a business/enterprise environment
Hands-on JumpCloud administration (MDM + Directory + Policies)
Extensive Apple Business Manager experience (tokens, VPP, enrollment, DEP supervision)
Strong understanding of SSO, MFA, identity lifecycle, and role-based access
Experience writing or executing automation scripts (bash, zsh, Python, etc. a plus)
Familiarity with security frameworks (CIS benchmarks, HIPAA, data protection)
Excellent documentation and systems thinking habits
Comfortable working independently and owning outcomes end-to-end
Bonus: Healthcare or multi-location retail experience
Success Looks Like
Zero-touch provisioning becomes the default
Every asset is accounted for with real-time status
Clinics receive hardware that “just works” without manual setup
Access and security policies are clean, standardized, and enforced
Support tickets drop because workflows and automation do the work
Hardware and SaaS costs stay controlled through smart lifecycle management
Work Model
Hybrid: 3 days/week onsite for hardware workflows, deployments, and team collaboration
Travel to Pikesville location for hardware provisioning
Flexible remote days for documentation, monitoring, policy updates, and tooling work
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