Job Description

• The IT Change Manager will serve as a trusted advisor and strategic partner, responsible for building readiness, driving adoption, and ensuring the successful implementation of new technology systems and processes.
• Lead Change Management Strategy:
• Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.
• Develop and apply stakeholder assessments and surveys to track adoption progress, measure the effectiveness of change activities, and adjust plans as needed.
• Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.

• nalyze to understand stakeholder needs and readiness for change.
• Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project.
• Serve as the primary point of contact for change-related communications across agencies.

• Design and implement training strategies and learning plans to build end-user confidence and skills.
• Create training resources, job aids, and guidance tailored to diverse audiences across City government.

• Build strong, credible relationships with agency partners, project teams, and leadership.
• Serve as a trusted advisor to leaders navigating organizational change.
• Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment.

• Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations.
• Identify and recommend improvements to change management processes and practices.
• Contribute to a Culture of Learning.
• Participate as an engaged team member, sharing insights, supporting colleagues.
• Gain exposure to a citywide transformation effort with high executive visibility.
• Collaborate with dedicated professionals committed to building a modern, effective, and equitable public sector.

• Bachelor's degree in Business Administration, Public Administration, Management, or other related fields from an accredited college or university.
• Six years of Organizational Change Management experience - solid understanding of fundamental Change Management methods and deliverables.
• Experience leading enterprise change management efforts for a large organization.
• Familiarity and understanding of HR business processes and information systems.
• Prosci, SHRM, or equivalent certifications.
• Knowledge of Articulate or other applications to create online training.
• Experience with Learning Management systems.
• Experience coaching project managers and other team members in delivering presentations.

• n equivalent combination of education and experience.
• Non-supervisory experience or education may not be substituted for the required supervisory experience.

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