Job Description

Join to apply for the AMS Release Manager role at Infosys . Job Description We are seeking a skilled and experienced professional to oversee the delivery and operations of application support services for an apparel CPG account. The ideal candidate will have a strong background in IT service management, incident/problem/change management, and team leadership. Responsibilities include ensuring SLA adherence, continuous service improvement, and client satisfaction. The role will maintain and enhance AMS‑based solutions that connect enterprise systems, ensuring data consistency, reliability, and compliance in a regulated environment. You will be part of a collaborative team that values innovation, operational excellence, and secure integration practice. The position requires extensive travel and involves prolonged periods sitting at a computer. Applicants must be able to communicate via telephone, email, or face‑to‑face. Required Qualifications Located within commuting distance of Atlanta, GA, Charlotte, NC, or Richardson, TX, or willing to relocate. Bachelor’s degree or foreign equivalent; three years of progressive experience in lieu of a degree may substitute education. At least four years of experience in Information Technology. Experience in an AMS leadership role delivering high‑quality support services across multiple applications. Authorized to work in the United States without employer–based visa sponsorship; Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications At least three years of experience in an AMS leadership role. ITIL v3/v4 Foundation or higher certification. Experience with Agile/DevOps environments. Exposure to cloud platforms (AWS, Azure, GCP) and modern monitoring tools. Primary point of contact for client stakeholders for all AMS‑related activities. Experience managing support for enterprise applications (SAP, Oracle, Salesforce, custom apps, etc.). Ensure adherence to SLAs, KPIs, and other contractual obligations. Manage incident, problem, change, and release management processes. Drive root cause analysis and implement preventive measures. Monitor and report on service performance, trends, and improvement opportunities. Coordinate with development, infrastructure, and business teams for issue resolution and enhancements. Manage resource planning, onboarding, and skill development. Identify automation and optimization opportunities to improve efficiency. Ensure compliance with ITIL processes and security standards. Excellent communication, stakeholder management, and team leadership skills. Ability to work in a global delivery model with onshore/offshore coordination. Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. #J-18808-Ljbffr Infosys

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