Job Description

Job Description

Job Description

Join FCF Insurance Agency as a Licensed Insurance Customer Service Representative, where creating positive experiences for our clients is at the core of what we do. Even from the comfort of your home, your impact will resonate across New Jersey, as you provide exceptional service to our valued policyholders. Our fully remote setup ensures you have the flexibility to balance your professional commitments efficiently while maintaining our high standards of service excellence.

In this role, your dedication to client satisfaction will shine as you assist with policy inquiries, solve issues promptly, and offer insightful advice on insurance matters. You will be part of a supportive team that prioritizes collaboration, continuous learning, and mutual respect. If you're someone who thrives in a dynamic and engaging environment, is passionate about helping others, and possesses a positive attitude, we encourage you to apply and become a valuable member of our community-driven agency. Join us and make a difference!

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Retirement Plan

Work from Home

Career Growth Opportunities

Health Insurance

Weekly Team Meetings

Home and Work Life Balance

Home Work Equiment Provided

Bonus Oppertunites

Customer Assistance: Provide exceptional support and assistance to clients by addressing their queries, resolving issues, and offering detailed guidance on insurance products.

Policy Management: Handle policy service requests including modifications, renewals, cancellations, and updates to ensure client records are accurate and current.

Information Dissemination: Educate clients on policy details, coverage options, and payment schedules, ensuring they have a comprehensive understanding of their policies.

Problem Solving: Investigate and analyze client concerns, offering effective solutions that align with company guidelines and enhance client satisfaction.

Documentation: Maintain detailed records of client interactions and transactions, ensuring compliance with company policies and regulatory requirements.

Collaboration: Work closely with other departments to coordinate policy services and assist in the resolution of complex client requests.

Licensing: An active Property & Casualty Insurance License is required for this position.

Allstate Experince Required

Experience: A minimum of two years in a customer service role, preferably within the insurance sector.

Communication Skills: Excellent verbal and written communication skills.

Customer Focused: Strong dedication to providing outstanding customer service and support.

Problem Solving: Ability to think critically and provide effective solutions to customer inquiries and issues.

Tech-Savvy: Proficiency with customer relationship management (CRM) software and virtual communication tools.

Time Management: Capability to manage time effectively in a fully remote environment, balancing multiple tasks efficiently.

Adaptability: Flexibility to handle evolving responsibilities and work across different insurance service areas.

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